We are required under certain Federal, State and Local laws to notify consumers of certain rights. This list does not contain a complete list of rights for consumers under Federal, State, or Local laws. You may also have rights in those or other states not specifically stated below.


This communication is from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.

CALIFORNIA RESIDENTS

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

COLORADO RESIDENTS

FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR. A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any action authorized by law to collect the debt.
Colorado office location: c/o Plotkin & Plotkin, PC; 1597 Cole Boulevard, Ste. 150, Lakewood, CO 80401; 303-302-7101.

MAINE RESIDENTS

Maine Office hours:

  • Anderson, IN Office - ME Office hours are 8AM to 8PM ET M-Th, 8AM to 5PM ET Fri, 8AM to 12 Noon ET Sat
  • San Diego, CA Office - ME Office hours are 8AM to 8PM PT M-Th, 8AM to 5PM PT Fri, 8AM to 12 Noon PT Sat
  • Gig Harbor, WA Office - ME Office hours are 8AM to 8PM PT M-Th, 8AM to 5PM PT Fri, 8AM to 12 Noon PT Sat
  • Eagan, MN Office - ME Office hours are 8AM to 8PM CT M-Th, 8AM to 5PM CT Fri, 8AM to 12 Noon CT Sat
  • Trevose, PA Office - ME Office hours are 8AM to 8PM ET M-Th, 8AM to 5PM ET Fri, 8AM to 12 Noon ET Sat
  • Maumee, OH Office - ME Office hours are 8AM to 8PM ET M-Th, 8AM to 5PM ET Fri, 8AM to 12 Noon ET Sat

MASSACHUSETTS RESIDENTS

NOTICE OF IMPORTANT RIGHTS
You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. You may terminate this request by writing to the debt collector.

Massachusetts Office hours:

  • Anderson, IN Office - MA Office hours are 8AM to 8PM ET M-Th, 8AM to 5PM ET Fri, 8AM to 12 Noon ET Sat
  • San Diego, CA Office - MA Office hours are 8AM to 8PM PT M-Th, 8AM to 5PM PT Fri, 8AM to 12 Noon PT Sat
  • Gig Harbor, WA Office - MA Office hours are 8AM to 8PM PT M-Th, 8AM to 5PM PT Fri, 8AM to 12 Noon PT Sat
  • Eagan, MN Office - MA Office hours are 8AM to 8PM CT M-Th, 8AM to 5PM CT Fri, 8AM to 12 Noon CT Sat
  • Trevose, PA Office - MA Office hours are 8AM to 8PM ET M-Th, 8AM to 5PM ET Fri, 8AM to 12 Noon ET Sat
  • Maumee, OH Office - MA Office hours are 8AM to 8PM ET M-Th, 8AM to 5PM ET Fri, 8AM to 12 Noon ET Sat

MINNESOTA RESIDENTS

This collection agency is licensed by the Minnesota Department of Commerce.

NEW YORK RESIDENTS

In accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., debt collectors are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:

  1. the use or threat of violence;
  2. the use of obscene or profane language; and
  3. repeated phone calls made with the intent to annoy, abuse, or harass.

AllianceOne is not a law firm. AllianceOne does not intend to obtain a money judgment, or seek any other relief, against you in court. The New York State Department of Financial Services, however, requires that the following notice be provided:

If a creditor or debt collector receives a money judgment against you in court, state and federal laws prevent the following types of income from being taken to pay the debt:

  1. Supplemental security income, (SSI);
  2. Social security;
  3. Public assistance (welfare);
  4. Spousal support, maintenance (alimony) or child support;
  5. Unemployment benefits;
  6. Disability benefits;
  7. Workers’ compensation benefits;
  8. Public or private pensions;
  9. Veterans’ benefits;
  10. Federal student loans, federal student grants, and federal work study funds; and
  11. Ninety percent of your wages or salary earned in the last sixty days.

NEW YORK CITY RESIDENTS

The New York City Department of Consumer Affairs license numbers issued to AllianceOne for our locations are: Anderson, IN - 1265838; Eagan, MN - 1265901; Gig Harbor, WA - 1265890; Maumee, OH - 1265903; San Diego, CA - 1265894; Trevose, PA - 1265893; Montego Bay, Jamaica - 1268482

NORTH CAROLINA RESIDENTS

North Carolina Department of Insurance permit numbers for our locations are: Anderson, IN - 3701; Eagan, MN - 4034; Gig Harbor, WA - 3860; Maumee, OH - 3689; San Diego, CA - 3861; Trevose, PA - 3703; Montego Bay, Jamaica - 4423

TENNESSEE RESIDENTS

This collection agency is licensed by the Tennessee Collection Service Board, State Department of Commerce and Insurance.

WISCONSIN RESIDENTS

This collection agency is licensed by the Division of Banking, P.O. Box 7876, Madison, Wisconsin 53707.

Contact Us

Gig Harbor Office
PO Box 11641
Tacoma, WA 98411-0641
800-456-8838

San Diego Office
6160 Mission Gorge Road Suite 300
San Diego, CA 92120
877-541-8420

Anderson Office
7311 Quality Circle Drive
Anderson, IN 46013
800-668-2501