Frequently Asked Questions

Why is system now requiring user login and registration?

As AllianceOne strives to improve the customer experience and to guarantee that customer data is only visible to authorized individuals, we have implemented a new security measure that requires all web site users to setup user names and passwords for access to their personal account information. We have strived to make the registration process simple and easy to follow and on average it should only take a few minutes to complete.

When I try to register, I get the error that my account cannot be found. What am I doing wrong?

Before you can access your account, AllianceOne needs to verify that you are indeed the owner of the account. For that purpose it is important for you to use the same last name and zip code that is listed on record with Alliance One. If you use a different last name or zip code, the account verification process will fail and will not allow you to continue with registration process until you enter the correct data.

Who can I contact with any registration questions or to process my payment in case my registration doesn't work?

For any registration questions or to process the payment please call AllianceOne Customer Support at (877) 541-8420.

I forgot my user name and password. How can I get this information?

On the Login page there are options to retrieve your user name and password. You'll need to provide your account number and email address that is on our records so that we can verify your identity before we send out this private information. Your user name and password will be sent to you at the email address you provided.

How can I be sure my payment information is secure?

AllianceOne uses the industry-standard Secure Sockets Layer (SSL) protocol to keep your payment information secure. Each time you log on to make an online payment our server starts an SSL session. This means it sends your browser its public key. In turn, your browser sends a randomly generated secret key to our server. This creates a format for guarding the integrity of transmitted data.

What do I need to pay my bill online?

All you need is a Visa, MasterCard, Discover or American Express credit card or debit card with enough available funds to cover the amount of your payment.

Will the charge show up on my credit card statement as AllianceOne or in my creditor's name?

The charge will appear as "Alliance Rec Mgmt".

What if my credit card limit is less than the balance I owe?

You cannot make a payment that exceeds the limit allowed by your credit card. You can pay as much as your credit card or debit card allows.

What if I can't pay my balance in full today, can I make a partial payment?

Yes. All payments received on this site will be applied to your account.

Do I have to provide my social security number to make a payment?

No, but if the account is not in your name we need the account number and/or social security number of the individual you are paying for, to ensure proper application of the payment.

What if I want to post-date my online payment?

AllianceOne cannot accept post-dated payments online. To make arrangements for posted-dated payments, please call your account representative at the toll free number listed on the correspondence that you recently received from us.

When will my payment be posted to my account?

Typically within 1 to 2 business days.

What if I have more than one account at AllianceOne?

We will first post your payment to the account you specify. Any extra amounts would then be applied to other accounts.

When will my creditor be informed of my online payment?

This varies according to the requirements of the original creditor, but on-line payments are reported at least as promptly as payments received in the mail.

If my account has been reported to the Credit Bureaus, when will they be informed of my payment?

Usually within 30 days.

What if I want to cancel or stop the payment I just made?

Payments cannot be cancelled once submitted.

Why does the speed of making a payment vary?

Numerous things affect the speed of a site on the Internet. Some of these things include the speed of your modem, noise on the line, your ISP connection, the amount of traffic on your ISP, the amount of traffic on the Internet, the amount of traffic on our site, etc.

What if I have questions about my account or need help making a payment Online?

Please call your account representative at the toll free number listed on the correspondence that you recently received from us.

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